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Netflix Rocks (because they listen)
Two years ago, I signed up for Netflix. DH prefers to own the movies he watches, but there are lots of movies out there that you don't find at the local stores. Plus the whole idea of having movies arrive at my home in my mailbox and being able to choose from thousands of titles was very enticing to me. I have to say, I am enjoying Netflix, even though Daniel refuses to watch any movie with me that I get from there. It goes against his principle...though he will watch movies I borrow from the library, go figure!
Anyway, we have gotten lots of use out of Netflix. The kids and I have found tons of documentaries that we have used in our homeschool studies. I have introduced them to some of my favorite television shows from when I was a kid (Wonder Woman and Star Trek). I have watched movies I have never heard of and shared some Disney classics with them - The Love Bug, The Cat from Outer Space, The Shaggy Dog (the first one) and more. About 6 months ago, I learned about profiles. I set the kids each up a profile and now they go in and pick the movies they want to watch. I get to set the ratings limits. It's awesome. Now when a movie under my profile goes back to Netflix, it picks the next one in line from my profile. If Jack's movie goes back, then he gets sent the next under his profile. This is awesome and a great time saver. I was going in and having to manipulate my list based on whether I had a movie lined up for me or for the kids and manually move things around. I was soooo happy to find the profiles feature.
About a month ago, Netflix sent round a letter saying that beginning September 1st, they were doing away with profiles. WHAT!!!! Their letter said this would help them to provide better service. I couldn't figure out how that would be...So I called and politely lodged a complaint. I told the very nice person I spoke with that we used the profiles a lot and I was really disappointed that they were being removed. I told him that I realized they probably wouldn't change their mind, but I felt it important to let them know how I feel.
Yesterday, Netflix sent round another email that they will be keeping profiles. Apparently, I was not the only one unhappy with this change. It is so awesome to have a company that actually listens to its customers! Thank you Netflix!
And if you have been thinking about joining Netflix but haven't been sure, I just want to say, go for it! The company is responsive to customers, they have 24 hour phone customer service (real people here) and they have more movies than you ever have time to watch! And no, they are not paying me to say any of this! But when a company shows that my opinion matters, I want to share that with others!
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Wow! Maybe customer service isn't entirely dead!
My dd has had Netflix for several years and just loves it. We haven't joined because we like to own our dvds, and also because we would spend too much time watching movies if we had it! But I can see why you all like it so much.
I, too love Netflix! We're getting Astronaut Farmer Saturday :) YAY!